Privacy Policy

Cakra Express (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

1. Personal Information – Name, email, phone number, address, and identification documents (if required for customs).
2. Shipping Information – Package contents, destination, and recipient details.
3. Payment Information – Billing details and transaction history.
4. Technical Information – IP address, browser type, and usage data collected through cookies or analytics.

2. How We Use Your Information

We use your information to:

1. Provide and manage shipping services.
2. Process payments and issue invoices.
3. Communicate updates, delivery statuses, or service changes.
4. Ensure compliance with customs and legal requirements.
5. Improve our website, customer support, and overall service.

3. Sharing Your Information

We do not sell or rent your personal data. We may share limited information only with:

1. Logistics Partners and Carriers – To deliver your packages.
2. Customs and Regulatory Authorities – To comply with international shipping laws.
3. Service Providers – Such as payment processors, IT support, or analytics tools.
4. Legal Obligations – If required by law, court order, or government request.

4. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies to improve your browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser, but some features of our site may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

1. Access the personal data we hold about you.
2. Request corrections or updates.
3. Request deletion of your information.
4. Opt out of marketing communications.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at cakraexp@gmail.com