Terms of Service

Welcome to Cakra Express. By accessing or using our website and shipping services, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Service Overview

Cakra Express provides international shipping, logistics, and related services from Surabaya to destinations worldwide.

2. Eligibility

To use our services, you must:

1. Be at least 18 years old (or have parental/guardian consent).

2. Provide accurate and complete information when requested.

3. User Responsibilities

By using our services, you agree to:

1. Ensure all package details are accurate and truthful.

2. Not ship prohibited or restricted items (e.g., hazardous materials, illegal goods, counterfeit products).

3. Comply with all customs, export, and import regulations.

4. Pay all shipping fees, taxes, and duties.

5. Properly pack your items or request professional packaging from us.

4. Prohibited Items

Examples of items we do not accept for shipping:

• Illegal substances or contraband.

• Explosives, weapons, or hazardous materials.

• Perishable goods (unless approved).

• Items restricted by the destination country’s laws.

5. Shipping & Delivery

1. Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen events.

2. Tracking is provided where available.

6. Fees & Payment

1. All charges must be paid in full before shipment, unless otherwise agreed.

2. Fees are non-refundable once services are rendered, except in cases of proven service failure.

7. Liability

1. We take reasonable care in handling your shipments, but Cakra Express is not liable for:

   • Delays outside our control (e.g., customs, natural disasters).

   • Loss or damage caused by improper packaging (unless packed by us).

   • Items confiscated by customs or authorities.

2. Insurance is available upon request for added protection.

8. Intellectual Property

All content on our website (logo, text, images) is owned by Cakra Express and may not be used without permission.

9. Termination of Service

We reserve the right to refuse or terminate service if:

• The shipment violates laws or regulations.

• Fraudulent, abusive, or harmful behavior is detected.

10. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a new effective date.

11. Governing Law

These Terms are governed by the laws of Indonesia. Any disputes shall be resolved under Indonesian jurisdiction.

12. Contact Us

For questions or concerns about these Terms, contact us at: cakraexp@gmail.com